Last updated: March 9, 2026
Introduction
At Cestivo, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and real estate Instagram content services. By using our services, you agree to the practices described in this policy.
Information We Collect
We collect the following types of information to provide and improve our services:
- Contact information -- your name, email address, and phone number when you reach out to us or sign up for a plan.
- Listing details -- property photos, addresses, descriptions, and pricing information you provide for content creation.
- Brand assets -- your logo, headshot, brand colors, and other branding materials you share with us for content personalization.
- Payment information -- billing details processed securely through our payment provider. We do not store your full credit card number on our servers.
- Usage data -- basic analytics about how you interact with our website, including pages visited, time on site, and referral source.
How We Use Your Information
We use the information we collect for the following purposes:
- Creating and delivering your Instagram content (Stories, Carousels, and Reels).
- Personalizing content with your branding and listing details.
- Processing payments and managing your subscription.
- Communicating with you about your orders, account, and service updates.
- Improving our content rendering pipeline and overall service quality.
- Responding to your questions and support requests.
We do not sell your personal information to third parties. We do not use your listing photos or content for purposes unrelated to your order without your permission.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. These include:
- Essential cookies -- required for the website to function properly (e.g., session management).
- Analytics cookies -- help us understand how visitors use our site so we can improve it. We use privacy-respecting analytics tools that do not track you across other websites.
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Third-Party Services
We rely on a small number of trusted third-party services to operate Cestivo:
- Payment processing -- we use Stripe to handle payments securely. Stripe's privacy policy governs how they handle your payment data.
- Email delivery -- we use third-party email services to send order confirmations and communications.
- Cloud hosting -- our website and content delivery infrastructure are hosted on reputable cloud platforms with strong security practices.
We only share the minimum information necessary with these providers for them to perform their services.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include encrypted connections (HTTPS), secure storage of sensitive data, and limiting access to personal information to only those who need it to deliver our services.
While no method of transmission or storage is 100% secure, we are committed to protecting your data with industry-standard practices.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you cancel your subscription, we will delete your listing photos and generated content within 90 days. Contact and billing records may be retained longer as required by law.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Withdraw consent for data processing where applicable.
To exercise any of these rights, contact us at the email address below.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at hello@cestivo.com.